Contacts & Hotlines
We will be happy to support you with your request. Here you will find your contact persons and hotlines.
Stefan Maassen
Head of Capital Markets & Corporates
Phone +49 69 21117173
stefan.maassen@deutsche-boerse.com
Caroline von Linsingen
Head of IPO & Growth Financing
Phone +49 172 1386480
caroline.von.linsingen@deutsche-boerse.com
Michaela Daldrup-Arnold
IPO readiness & execution
Phone +49 69 21112395
michaela.daldrup-arnold@deutsche-boerse.com
Carsten Huth
IPO readiness & execution- DirectPlace, Private Markets
Phone +49 30 59004231
carsten.huth@deutsche-boerse.com
Daniel Käfer
Community Development, Pre-IPO Communication & Events, Sponsorings
Phone +49 69 21117420
daniel.kaefer@deutsche-boerse.com
Nicole Koludrovic
IPO readiness & execution, Capital Market Partner Network
Phone +49 69 21112683
nicole.koludrovic@deutsche-boerse.com
Michael Rieß
IPO readiness & execution, Bond issuances, Small- and Midcap companies
Phone +49 69 2111662
michael.riess@deutsche-boerse.com
Falko Weinert
IPO readiness & execution, Capital Market Partner Network
Phone +49 69 21112463
falko.weinert@deutsche-boerse.com
Stefan Maassen
Head of Capital Markets & Corporates
Phone +49 69 21117173
stefan.maassen@deutsche-boerse.com
Jacqueline Jankang
Head of Issuer Services | Issuer Services DAX/MDAX, Project lead German Equity Forum, Sales
Phone +49 69 21118285
jacqueline.jankang@deutsche-boerse.com
Julia Becker
Relationship Manager, Issuer Services, German Equity Forum
Phone +49 69 21117073
julia1.becker@deutsche-boerse.com
David Claudio Hofmann
Relationship Manager, Issuer Services, Participant management German Equity Forum | Stocks & Standards Workshops
Phone +49 69 2111791
david.claudio.hofmann@deutsche-boerse.com
Julia Kraft
Relationship Manager, Issuer Services, 1-on-1 Matching German Equity Forum | Stock Report & Statistics
Phone +49 69 21118296
julia.kraft@deutsche-boerse.com
Michaela Kudlich
Program Manager, Corporate Governance, Examination "Qualified Supervisory Board", Mid-market
Phone +49 69 21114404
michaela.kudlich@deutsche-boerse.com
Katharina Ariane Mayer, geb. Beyersdorfer
Relationship Manager, Issuer Services, IMAC
Phone +49 69 21115201
katharina.mayer@deutsche-boerse.com
Contact our Cash Markets Operations for functional, trading-related questions*
To support your query, we may ask for the following information:
- Environment of the T7 trading system: Production or Simulation
- Member-ID and User-ID (PIN for Mass Deletion)
- Order details such as
- ISIN
- Date and timestamp of order entry
- Buy or Sell
- Order type, Quantity and Limit
Our general contact details for Xetra (MIC: XETR) and Börse Frankfurt (MIC: XFRA) are:
Servicetimes | from 7:30 to 22:00 CET |
Phone | +49 69 21111400 |
These contacts also apply to Mass Deletion applications and questions about "Engagementkontrolle”.
In addition, here you will find an overview of our hotlines for further specific topics. The service times above also apply here:
For questions about Mistrade applications:
Phone | +49 69 21111400 |
For questions on Ad-hoc Publicity or trading suspensions / resumptions:
Phone | +49 69 21111400 |
*Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email. Moreover, the reference is made herewith to the Xetra Circular 063/20 dated 14.09.2020, Xetra Circular 064/20 dated 14.09.2020 and Open Market Circular 005/20 dated 14.09.2020 about “Update on recording of telephone calls at Cash Markets Operations”.
Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt
Connection, admissions, changes, functional member readiness
Fee reports, fee pricing, connection fees
Data Services Support
Designated Sponsor, Cash Market Business Development Programm
Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections
Contact Customer Technical Service (CTS) for:
- connectivity-related question
- questions on the availability of reports CRE (Common Report Engine)
- information on any potential technical issues of trading systems T7 XETR, Xetra Frankfurt GUI, ETI / ETS and Fix
To support your query, we may ask for the following information:
- Member-ID and User-ID
- Affected trading system (T7 for Xetra or Börse Frankfurt)
- Environment: Production or Simulation
- Order details such as
- ISIN
- Date and timestamp of order entry
- Buy or Sell
- Order type, Quantity and Limit
Our contact details are:
Servicetimes | from Monday 1:00 to Friday 22:00 CET |
Phone | +49 69 211-VIP/ +49 69 21110888 (all) |
Contact Clearing Data for:
- question regarding Member or User data
- the set up or modification of User reference data
To support your query, we may ask for the following information:
- Member-ID and User-ID
- Affected trading system (T7 for Xetra or Börse Frankfurt)
- Environment: Production or Simulation
Our contact details are:
Servicetimes | from 8:00 to 20:00 CET |
Phone | +49 69 21112453 |
Contact the Client Services for:
- Support and maintain whole lifecycle of clients incl. inside-out and outside-in change management and relationship management
- Member set-up, legal, compliance topics
- Coordination and support of release management and changes
Our contact details are:
As far as general questions about trading on the Frankfurt Stock Exchange and Eurex Deutschland are concerned, the staff of the Investor Center will be available by email at anlegercenter@deutsche-boerse.com or you may call +49 69 21118310.
We kindly request you to direct any questions regarding specific orders or transactions to your order-executing bank as the direct exchange participant which might involve the respective exchange or the TSO for their response.
You may also inform the TSO on potential violations of the rules (in particular market abuse and insider trading) by email to huest@deutsche-boerse.com (for the Frankfurt Stock Exchange) or to surveillance@eurexchange.com (for Eurex Deutschland). In this context, please be advised that the TSO is obliged to maintain confidentiality in accordance with the Exchange Act and the Market Abuse Regulation and is not permitted to inform the whistleblower on the results of their investigation.
Should you have any questions or suggestions regarding our cash market Internet pages, please contact sales.marketing@deutsche-boerse.com
Further Deutsche Börse contact details can be found on the Deutsche Börse website under contacts.